RETURN & REFUND POLICY

We want you to be satisfied with your purchase from Meltie Cup. If there is an issue with your order, please contact us and we will be happy to assist you.

DAMAGED PRODUCTS

If your product arrives damaged, please contact us as soon as possible and provide photos or videos showing the damage. After reviewing the issue, we may offer a replacement product or a refund.

INCORRECT PRODUCTS

If you have received the wrong product, color, or variant, please contact us with photos of the product and your order information. We may then offer a replacement product or a refund.

MISSING ITEMS OR PARTS

If something is missing from your order, please contact us. We may send the missing item or part, or offer a partial refund depending on the situation.

ORDERS THAT DO NOT ARRIVE

If your order has not arrived, please contact us so we can investigate the shipment with the shipping carrier. If the package is determined to be lost, we may offer a replacement product or a refund in accordance with our terms.

CHANGE OF MIND OR INCORRECT ORDER

We do not offer refunds for products that the customer no longer wants, ordered incorrectly, or changed their mind about after purchase, unless otherwise required by applicable consumer law.

RETURNS

If a return is approved, we will provide instructions on where the product should be sent. Please always contact us before returning a product.

REFUNDS

Once a refund has been approved, it will be processed to the original payment method. The time it takes for the funds to appear in your account depends on the payment provider and your bank.

CONTACT

If you have any questions regarding a return, damaged product, or refund, please contact our customer service team with your order number and any relevant information.